Start Date: ASAP
Schedule: 39 hours per week, Monday – Friday, 09:00 – 18:00
Department: Customer Service
About the Role
We are looking for a Dutch-speaking Customer Experience Specialist to join a leading team in the automotive industry.
You will act as the main point of contact for customers, assisting with inquiries and providing solutions while maintaining a high level of professionalism and customer satisfaction.
Key Responsibilities
- Provide high-quality customer support via phone, email, and other communication channels.
- Assist customers with inquiries related to automotive products, services, and processes.
- Deliver a premium customer experience in line with luxury brand expectations.
- Resolve customer issues efficiently while maintaining a positive customer relationship.
- Accurately document customer interactions in internal systems.
- Work closely with internal teams to ensure effective issue resolution and service quality.
- Identify opportunities to improve the overall customer experience.
Requirements
- Native or fluent Dutch (C1 level) and good French and English communication skills.
- Previous experience in customer service or sales.
- Experience working with luxury or premium brands is considered a strong advantage.
- Excellent communication and interpersonal skills.
- Customer-oriented mindset with strong problem-solving abilities.
- Ability to work in a fast-paced and international environment.
Work Model
- On-site position in Barcelona.
What We Offer
- Opportunity to work with a prestigious automotive brand.
- International and dynamic work environment.
- Stable Monday–Friday schedule (09:00–18:00).
- Career growth opportunities within the customer experience field.
📌 Dutch+French speaking Junior Customer Experience Specialist (Barcelona)
🏢 Empresa reconocida
📍 Barcelona
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.