Nexeo is currently looking for an experienced Team Leader – Life Retail Insurance to join a leading insurance company in Belgium.

You will join the Life Operations department, responsible for managing and servicing life insurance policies for both individual and corporate customers.

As Team Leader, you will lead a team of 8 professionals within the Underwriting & Policy Servicing team, ensuring high-quality customer service, operational efficiency, employee development, and achievement of departmental objectives.

If you're passionate about Life Insurance, Team Leadership, Customer Service, and Operational Excellence, this opportunity is for you.

? Location

- Belgium
- Hybrid working model

? Your Responsibilities

As Team Leader, you will be responsible for:

Team Leadership & People Management

- Lead, guide, and support a team of 8 professionals in their daily activities.
- Provide coaching, advice, and support to team members.
- Organise and deliver training when required.
- Conduct regular one-to-one meetings and support employee development.
- Monitor and evaluate individual and team performance.
- Create a positive, collaborative, and stimulating working environment.
- Encourage team members to develop their skills and take ownership of their responsibilities.

Workload & Performance Management

- Prioritise and coordinate the team's weekly workload.
- Translate departmental objectives into clear and measurable team goals.
- Monitor team performance, productivity, and service quality.
- Ensure operational targets and deadlines are achieved.
- Identify bottlenecks and implement appropriate improvements.

Life Insurance Operations

- Provide expertise and guidance on Life Insurance operations.
- Support the team in handling underwriting and policy servicing activities.
- Ensure processes are followed correctly and efficiently.
- Identify opportunities to improve operational processes and service delivery.




- Work closely with the Life Retail Manager to define and implement the team's strategy.

Customer & Broker Experience

- Promote a strong customer-centric mindset within the team.
- Understand and anticipate the needs and expectations of customers and brokers.
- Continuously improve the quality of service provided through email, telephone, and other communication channels.
- Analyse customer complaints and identify appropriate solutions.
- Ensure customer and broker expectations are addressed in a professional and timely manner.

Stakeholder Management

- Act as a key point of contact for internal and external stakeholders.
- Lead information sessions and project meetings.
- Collaborate closely with the Life Retail Manager and other departments.
- Ensure effective communication of objectives, priorities, changes, and business information.

Strategy & Budget Management

- Work with the Life Retail Manager to define the team's strategy and priorities.
- Contribute to operational and organisational improvement initiatives.
- Manage the budget allocated to the department.
- Identify opportunities to improve efficiency and service quality.

? Your Profile

We are looking for a professional with:

- Bachelor's degree or equivalent, preferably in Insurance, Economics, Business, or a related field.
- Minimum 5 years of professional experience in Life Insurance.
- Strong knowledge of Life Insurance products and operations.
- Previous experience in a Team Leader, Team Manager, Supervisor, or similar leadership position.




- Strong ability to motivate, coach, and develop team members.
- Proven ability to achieve results through a collaborative and performance-oriented approach.
- Strong customer and service-oriented mindset.
- Excellent organisational and prioritisation skills.
- Ability to work effectively under tight deadlines.

? Technical & Business Skills

Mandatory

- Life Insurance
- Life Insurance Operations
- Underwriting
- Policy Servicing
- Customer Service
- Team Management
- Performance Management
- Coaching & Employee Development
- Stakeholder Management
- Microsoft Office
- Excel
- PowerPoint

Nice to Have

- Lean Management
- Process Improvement
- Continuous Improvement
- Complaints Management
- Experience in insurance transformation projects

? Languages

- French: Excellent
- Dutch: Excellent

OR

- Dutch: Excellent
- French: Excellent

A very good command of both national languages is required.

? Soft Skills

- Strong leadership skills
- Participative and collaborative leadership style
- Excellent communication skills
- Customer-oriented mindset
- Strong interpersonal skills
- Coaching and mentoring abilities
- Structured and organised
- Strong prioritisation skills
- Results-oriented
- Dynamic and positive mindset
- Open to new ideas and change
- Ability to build trust within a team
- Strong stakeholder management skills
- Quick learner
- Ability to work effectively in a dynamic environment

⭐ Why Join?

- Lead and develop a dedicated Life Insurance Operations team.
- Play a key role in improving customer and broker experience.
- Work in a dynamic and evolving insurance environment.
- Contribute to operational excellence and continuous improvement initiatives.
- Have a direct impact on team performance, employee development, and service quality.

? Interested? Send me your updated CV and let's discuss this exciting opportunity!

📌 Team leader life insurance (España)
🏢 Nexeo
📍 España