Job Overview

We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.

Key Responsibilities

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Provide excellent customer support via phone, email, and chat in Dutch and English

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Handle customer inquiries, complaints, and requests in a professional and timely manner

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Troubleshoot issues and provide appropriate solutions or escalate when necessary

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Maintain accurate records of customer interactions in the system

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Ensure customer satisfaction by delivering a high standard of service

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Work closely with internal teams to resolve complex cases

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Meet performance targets and KPIs (response time, resolution rate, customer satisfaction)

Requirements

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Fluency in Dutch (C2 level)



and good command of English (B2 or higher)

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Previous experience in customer support or a client-facing role is an advantage

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Strong communication and problem-solving skills

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Ability to work in a fast-paced environment

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Basic computer skills and familiarity with CRM systems

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Team player with a proactive attitude

What We Offer

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Competitive salary package

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Relocation support (if applicable)

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Modern office in Madrid

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International and multicultural work environment

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Career development opportunities

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Training and continuous learning

Preferred Profile

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Customer-oriented mindset

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Strong attention to detail

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Ability to remain calm under pressure

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Versátil and adaptable

📌 Dutch-Speaking Customer Support Specialist (Madrid)
🏢 Cross Border Talents
📍 Madrid