Job Description:

Europe Area Service Manager (Heavy Equipment / Construction Machinery)

Location: Spain (with extensive European travel)
Salary: £50,800 – £89,453 per annum + benefits + bonus potential
Region: Europe
Travel: Frequent international travel required

About the Company

Our client is a integral leader in heavy equipment manufacturing, specialising in construction machinery, lifting equipment, earthmoving solutions, and aerial work platforms.

With a strong heritage in engineering excellence and innovation, the business has rapidly expanded its international footprint across Europe, the Middle East, and Asia, delivering cutting-edge solutions to major infrastructure, construction, and industrial projects.

The organisation is currently experiencing significant global growth, particularly across emerging markets and strategic infrastructure corridors, and is investing heavily in after-sales service excellence, dealer capability, and customer experience across Europe.

The Opportunity





We are seeking an experienced and dynamic Europe Area Service Manager to lead aftersales operations, dealer performance, and customer service delivery across the region.

This is a high-impact leadership role responsible for driving service excellence, building high-performing teams, and ensuring best-in-class support to key customers and partners.

Key Responsibilities

After-Sales Service & Operations
- Deliver outstanding after-sales support across the European region
- Ensure strict adherence to Service Level Agreements (SLAs) (e.g., 1-hour response, 8-hour onsite, 72-hour resolution)
- Oversee field service operations and optimise resource deployment

Dealer Network Development
- Evaluate and enhance authorised dealer capabilities across service, tools, facilities, and staffing
- Implement certification standards and performance improvement plans
- Expand service coverage via third-party service partners

Parts & Service Revenue Growth
- Develop and execute regional spa

📌 Europe Area Service Manager (Madrid)
🏢 Rgh-Global
📍 Madrid