Director, Managed Service Delivery Business Operations
Description -
As a Director, Services Segment Management, you will lead a key services business segment, with responsibility for strategy, operational performance, financial management, and execution. You will oversee a team of leaders and individual contributors, ensuring resources are effectively aligned to business priorities while driving consistent results across service offerings, solutions, and technologies.

This role is accountable for business planning, performance management, risk mitigation, budgeting, and operational excellence within a complex, integral environment. You will partner across functions to monitor business metrics, implement policies and processes, and build organizational capability through effective talent development and workforce planning.

Responsibilities
• Manages the services segment management function for a mid-sized, complex business, or oversees a significant sub-function for one of the organization’s extensive and complex businesses.
• Formulates and spearheads the conception, planning,



execution, communication, and delivery of the organization's services segment management undertakings within the purview of responsibility across the entirety of the corporate structure.
• Assumes responsibility for steering a cohort of managers and individual contributors engaged in services segment management operations, establishing comprehensive project directives, sanctioning financial and human capital allotments for initiatives and projects.
• Oversees the performance of business metrics related to both products and services, such as attach rates, penetration, revenue, and Total Customer Experience (TCE), while also developing recovery plans to address any exceptional issues.
• Directs the overall performance of a diverse range of service products, solutions, technologies, and business segments, which constitute a significant portion of the total business.
• Guides the progression and

📌 Director, Managed Service Delivery Business Operations (Barcelona)
🏢 HP
📍 Barcelona