About the Role

We are looking for motivated Dutch-speaking Customer Care Specialists to join a dynamic international team in Madrid. In this role, you will be the first point of contact for customers, providing high-quality support and ensuring a smooth customer experience.

Key Responsibilities

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Provide customer support via phone, email, and/or chat in Dutch

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Assist customers with inquiries, issues, and product-related questions

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Deliver accurate information and solutions in a timely manner

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Maintain a professional and friendly tone in all interactions

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Handle customer complaints and find effective resolutions

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Collaborate with team members and other departments when needed

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Ensure customer satisfaction and meet performance targets

What You Get

Contract

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Permanent contract from day one

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35 hours per week (with option to increase up to 40 hours)

Salary

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Base salary: €1,500/month

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Dutch language bonus: €4/hour

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Performance bonus: up to €3/hour

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Average total: €1,850 – €2,100/month

Relocation Package
- Flight (or train if already in Spain)

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25 days of accommodation on arrival

€1,500 relocation bonus:

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€1,000 with first salary

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€500 with second salary

Work Schedule

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Rotating shifts (morning, afternoon, night)

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4–5 working days per week + 2–3 days off

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Schedules shared in advance

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Option to swap shifts with teammates

Perks & Benefits

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Gym access across Madrid

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Meal vouchers: approximately €40/month (€2.5 per working day)

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Private health insurance (after 6 months)

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Regular team events & social activities

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Real career growth opportunities (supervisor, trainer, manager, etc.)

Requirements

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Fluent Dutch (spoken and written)

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Good command of English

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Strong communication and problem-solving skills

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Customer-oriented mindset

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Ability to work in a fast-paced environment

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Flexibility to work rotating shifts

Why Join Us?

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International and multicultural work environment

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Career growth opportunities

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Fu

📌 Customer Care Specialist (Barcelona)
🏢 Cross Border Talents
📍 Barcelona