German-Speaking Account Manager – Customer Success & Optimization
Location: Barcelona, Spain
Employment: Full-time (39 hours/week)
About the Role
Are you passionate about driving client success and building long-lasting partnerships? We are looking for a German-speaking Account Manager specializing in Customer Success within the fast-moving property and hospitality sector. In this role, you will support clients throughout their lifecycle, optimize account performance, and contribute to long-term growth by identifying opportunities for improvement and delivering exceptional service.
Key Responsibilities
Enhance Account Optimization & Retention
- Provide ongoing support and relationship management for newly onboarded and existing hosts, fostering trust and long-term partnerships.
- Proactively address questions, concerns, and needs to improve satisfaction and business sustainability.
- Collaborate with hosts to maximize listing quality through tailored optimization strategies.
Pipeline Management
- Use Salesforce and other CRM tools to manage accounts, track progress,
and streamline workflows.
- Consistently meet or exceed outreach and engagement KPIs.
- Maintain and grow a pipeline of high-value accounts, ensuring steady progress toward growth objectives.
Collaboration & Continuous Improvement
- Actively represent the Voice of the Customer (VoC) to identify opportunities for improvements.
- Work closely with sales teams, program managers, and internal stakeholders to refine best practices and achieve collective goals.
- Stay updated on industry trends and adopt new tools to maximize client success.
- Engage in continuous training, professional development, and knowledge sharing.
Requirements
- 1–2 years of proven experience in Customer Success, Account Management, or other client-facing roles.
- BA/BS degree or equivalent practical experience.
- C2 level German and strong English proficiency.
- Excellent communication, relationship-building, and problem-solv
📌 Customer Success (Barcelona)
🏢 CBT
📍 Barcelona