Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) to support and operate our general CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid.

In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on operational expertise with team leadership, acting as the central point of coordination between business users, support teams, and technical stakeholders.

This is an excellent opportunity to take ownership of a business-critical platform in a global environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution.

The working location for this position will be in Madrid city, where we operate a hybrid model, requiring at least 40% of the working time on-site.





Please note that response times to your application may be longer than usual from 30 July to 14 August, as many of our employees will be out of the office during this period.

Thank you for your understanding.

Creating passion: your responsibilities
- Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity.
- Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support.
- Act as the main operational interface between business users, support partners, developers, and infrastructure teams.
- Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up.
- Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems, and other connected applications.
- Supp

📌 YourLiebherrCareer: Team Lead Microsoft Dynamics 365 IT Operations (Madrid)
🏢 Liebherr
📍 Madrid