Job Description

WHAT YOU’LL DO​

Our Transport Teams are centralized into three local hubs across Europe, known as Cluster Transport Operations Centers (CTOCs), located in the Poznań area (Poland), Madrid area (Spain), and Stockholm (Sweden). These centers enable collaborative resource pooling, centralized expertise, and a unified approach to managing all markets from a cluster-wide perspective — maximizing synergies across the network and strengthening stakeholder alignment.

As Transport Center Planner, you’ll support daily and weekly transport operations through planning, reporting, and stakeholder coordination. Your role ensures accuracy, service quality, and continuous process improvement. Your main responsibilities will include:

- Act as first-line support for daily transport activities, resolving issues with internal and external stakeholders.
- Assist with scheduling, planning, and cross-dock operations, ensuring smooth workflows and timely updates.
- Handle transport documentation and claims,



resolving discrepancies with external partners.
- Contribute to process improvements and support project implementation.
- Monitor KPIs, analyse trends, and support service quality enhancements.
- Prepare daily and weekly reports (e.g., on-time performance, VAT, inventory balances).
- Administer transport systems, ensure data accuracy, and resolve technical issues.
- Maintain system data through regular updates and clean-ups.

WHO YOU’LL WORK WITH​

You’ll collaborate closely with cross-functional teams and key stakeholders to ensure seamless transport operations, drive improvements, and maintain high service standards. Your main collaboration partners will be:

- Regional Transport Operations team
- External transport providers and logistics partners
- Warehouse operations teams
- System and data administration teams
- Project and process improvement stakeholders

📌 Transport Center Planner – full-time – permanent – CTOC Spain (Madrid)
🏢 H&M Group
📍 Madrid