Job Description

The Digital Application Support Engineer ensures stability, performance, and continuous improvement of Radisson’s brand web and mobile applications. This role focuses on technical operations, incident resolution, platform monitoring, and support process optimization as part of the Site reliability Team, working closely with Observability and DevOps team, internal teams and external partners to maintain reliable digital services for our stakeholders.

Role purpose:
1. Application operations & support
• Monitor the health, performance, and availability of web and mobile applications.
• Troubleshoot and coordinate application issues.
• Perform root cause analysis and implement corrective actions end-to-end with our development teams.
• Ensure proper ticket triage, routing, and escalation across L1/L2/L3 teams.
• Maintain operational runbooks, knowledge base articles, and support documentation.

2. Incident & Problem Management




• Lead incident response for application outages or degraded performance.
• Coordinate cross-functional teams to restore service quickly.
• Document incidents, follow up on post-mortems, and drive long-term fixes.
• Communicate incident status, impact, and recovery progress to stakeholders.

3. Platform monitoring & automation
• Improve monitoring dashboards, alerting rules, and automated checks.
• Identify opportunities to automate repetitive support tasks.
• Enhance reporting tools for KPIs, SLAs, and operational trends.

4. Stakeholder support & communication
• Serve as a technical point of contact for digital stakeholders.
• Translate functional issues into technical actions and vice versa.
• Provide regular updates on platform stability, performance, and ongoing improvements.

📌 IT Digital Application Support Engineer – Web & Mobile Platforms (Madrid)
🏢 Radisson Hotel Group
📍 Madrid