Job Description

Position Overview

We are seeking an experienced Business Analyst to lead Salesforce implementation, optimization, and management at Applus+ IDIADA from a business perspective. This strategic role bridges business needs and technology solutions, transforming sales processes through effective system implementation and data-driven insights.

Key Responsibilities

Team Leadership & Management

- Manage and mentor a team of 2 Salesforce professionals
- Coordinate activities, assign tasks, and monitor performance
- Foster a collaborative environment focused on continuous improvement

Salesforce Implementation & Business Analysis

- Lead end-to-end Salesforce implementation projects and enhancements
- Analyze and translate user needs, management requirements, and company objectives into effective Salesforce solutions
- Maximize platform capabilities while minimizing unnecessary customization
- Ensure best practices in configuration and business process design
- Act as primary liaison between business stakeholders and technical teams




- Identify opportunities to streamline sales workflows through technology

Reporting & Business Intelligence (Team Oversight)

- Integrate data from Salesforce, SAP, and other tools to provide holistic business insights
- Define, track, and analyze Key Performance Indicators (KPIs) for sales operations
- Extract actionable insights and communicate findings to management
- Coordinate development of dashboards and visualization tools

Data Management & Systems Integration

- Oversee database management, data mining, and data cleansing activities
- Manage data flow between Salesforce, SAP, and other enterprise systems
- Conduct regular data quality assurance activities
- Establish data governance standards

Training & Enablement

- Develop training materials in the learning management system
- Lead training sessions with Salesforce team support
- Communicate effectively with stakeholders at all organizational levels
- Gather user feedback and translate it into actionable improvements

📌 Lead Business Analyst - Sales Operations (Tarragona)
🏢 Applus IDIADA
📍 Tarragona