Job Description

We're looking for a Senior End User Experience Manager to lead our integral EUE team and redefine what internal IT support looks like at Nexthink. This is not a traditional help-desk management role; it's a mandate to build a modern, largely self-service, AI-augmented support model, anchored by two flagship internal deployments: Spark, our AI-powered personal IT agent delivering autonomous support to every employee, and our new AI-powered ITSM platform replacing legacy ticketing infrastructure.

You'll manage a 9-person team spread across five countries, own the full IT Workplace experience end-to-end (devices, peripherals, remote office infrastructure, and beyond), and personally drive the adoption curve for Spark and our new AI-powered ITSM platform - working directly with the Engineering and Product teams building them, since both platforms are still in active development.



You'll also carry security and compliance into everything you do: Nexthink is ISO 27001 and SOC 2 Type II certified, and your team's processes are part of that certification boundary.

Nexthink sells Digital Employee Experience (DEX) management; which means this role is also our own best reference customer. We're looking for someone who wants to actively use, stress-test, and enhance our own DEX platform internally, feeding real operational insight back into the product and acting as an internal champion for what great DEX looks like in practice.

This role reports directly to the Senior IT Director and owns a budget covering tooling, vendor contracts, and team resourcing decisions.

📌 Senior End User Experience Manager (Madrid)
🏢 Nexthink
📍 Madrid