Our client, a leading automobile manufacturer, is recruiting for a Technical Manager (Automotive) to join their business in Spain.

Position Title:

Technical Manager (Automotive)​

Position Type:

Permanent

Start Date:

ASAP

Location:

Madrid, Spain

Contact:

Bianca | +49 (0) 89 23 88 98 673

Job Description:
- Responsible for aftersales technical and operational performance of the Spanish dealer network.
- The role ensures strong customer support, regulatory compliance, cost control, and continuous improvement across technical support, warranty, training, recalls, and dealer quality.
- Acts as the main interface between dealers and HQ.
- The role includes leadership of local Aftersales resources within technical support, warranty, and training ensuring clear accountability, performance management, and effective dealer support.

Responsibilities:

Dealer Technical Support
- Lead dealer technical support activities (hotline, case management), manage Technical Service Bulletins, and escalate complex technical issues to HQ.




- Serve as the primary technical contact for the dealer network.

Warranty Management
- Implement and control warranty policies, analyse warranty trends, and
- support dealers in correct warranty processes and compliance.

Technical Training
- Deploy the technical training strategy for Spain, covering new models, EVs, and ADAS.
- Ensure certification, launch readiness, and training quality through external training partners.

Recalls & Service Campaigns
- Coordinate recalls and service campaigns, ensuring clear dealer communication, correct execution, completion monitoring, and reporting to HQ and authorities.

Dealer Quality & Audits
- Conduct workshop audits, assess compliance with service and safety standards, identify gaps, and drive corrective actions with dealers.

Supplier & Partner Management
- Manage outsourced technical training providers, ensuring alignment with curricula, quality standards, budgets, and KPIs.

Qualifications:
- 10+ y

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