Description
Job DescriptionExperience the power of a game-changing career Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Technical Support Advisor on our team, you will:
- Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time - Troubleshoot technical issues and provide timely accurate resolutions - Educate customers on product usage, updates, and best practices - Create and manage support tickets to ensure proper tracking and resolution - Collaborate with internal teams to resolve complex or escalated cases - Maintain accurate customer records and documentation in internal systems Concentrix is a great match if you: - Are proficient or bilingual in German plus an advanced level of English - Have good disposition to work in a customer service environment - Have customer care skills – ability to listen to and understand the customers’ need - 2 year experience in Customer service or Technical Support area- Can take ownership of, and progress calls to resolution or to escalate call to resolution Don’t meet every requirement? No worries. We’re dedi
📌 Technical Support Advisor (España)
🏢 Concentrix Spain
📍 España
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.