We’re looking for a Customer Care Specialist who is passionate about delivering exceptional
customer experiences. You’ll be the face of our support team, helping users get unstuck quickly,
This is a hands-on role focused on high-quality troubleshooting, clear written communication,
Own customer conversations across email and live chat, from first response to resolution, with a focus on clarity, empathy, and speed.
Troubleshoot functional, account, and configuration issues; Monitor and meet team SLAs and quality standards (first response time, time to resolution, CSAT, Quality Assurance).
Identify recurring issues and surface insights that inform product improvements and UX fixes.
Partner with Care Operations and BPO teams to align on process and quality, ensuring consistent customer experiences.
Champion the voice of the customer (VoC)



in cross-functional forums and participate to continuous improvement initiatives
2+ years in customer support for a SaaS, fintech, or similar product-led company.
~ Outstanding written communication in English and French; additional languages (especially German) are a plus.
~ Strong troubleshooting mindset: ability to break down problems, test hypotheses, and clearly document steps and findings.
~ Familiarity with modern support and collaboration tools (e.g., Zendesk/Intercom, Jira, Salesforce, Notion, Slack).
~ Process-oriented, with experience improving documentation and quality standards.
~ Experience in spend management, payments, cards, invoicing/AP, or expense workflows.
Knowledge of KYC/AML, chargebacks, or payment rails.

📌 Customer Care Specialist (España)
🏢 Spendesk
📍 España