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Position Job Title: Customer Service Representative (CSR)
Customer Service & Supply Chain
Customer Service
Line Manager’s Job Title: Customer Service Team Leader/Customer Service Manager
Contract – Temporary (9–12 months +)
The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.
Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
Central functions including sales, pricing, commercial, customer service, finance




Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Support the disputed invoices process in collaboration with finance and credit collection
Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.Strong Excel skills appre

📌 Part Time Evening and Weekends Customer Care Assistant (España)
🏢 Amcor
📍 España