Amplifon is seeking an experienced Customer Care Manager to lead and transform our customer care teams within a multinational retail environment. You will drive strategic and operational performance of the Customer Care function, enhancing the customer experience through an omnichannel approach and KPI/NPS management.
You will lead, coach and develop a high-performance team, partner with stores and cross-functional teams, and manage resources and budget to support business priorities.
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📌 Omnichannel Customer Care Leader | Hybrid (España)
🏢 Amplifon
📍 España
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