Responsibilities
- Supporting our Health Information products in Spain and Colombia
- Provide second level support to internal and external customers
- Be a subject matter expert on our HIS systems
- Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions
- Liaising with our development team on upgrades, maintenance, hotfixes
- Offering ongoing support and training to customers
Requirements
- Bachelor’s Degree or higher AND relevant job-related experience
- Minimum 3 years proven track record in customer support and technical implementation
- Excellent language skills in Spanish and English. Having Portuguese would be beneficial but not compulsory.
- System operations, including monitoring, logging, and troubleshooting
- Software Development Lifecycle processes
- Current, valid Driver’s License
- Excellent customer facing communication skills.
- Coding experience.
- Healthcare background.