Responsibilities
Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts
Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools
Translate data and insights into customer value, leading to increased service contracts and software subscriptions
Collaborate with sales, distributors and business leads to identify new contract opportunities
Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction
Requirements
~ Bachelor's degree
~2 years of experience customer success, renewals (ARR), or inside-sales
~ Fluency in French, Spanish and English