Customer Facing & Order Management Representative South Central

At Essity, we are looking for a Customer Facing & Order Management Representative to join our South Central team. In this customer-focused role, you will be the primary point of contact for customers and work closely with Sales, Marketing, and internal specialist teams to ensure a seamless customer experience.

About The Role

You will play a key role in managing customer interactions, resolving queries, coordinating order-related activities, and building strong relationships with both customers and internal stakeholders. By combining excellent service with effective order management, you will help deliver an outstanding customer experience while supporting our business objectives across the South Central region.

This position can be based in Zeist (Netherlands), Mannheim (Germany), or Madrid (Spain) and follows a hybrid working model. For this role it’s important that you are fluent in French and English, both written and verbal,



and are comfortable using both languages daily in a customer-facing international environment.

What You Will Do

Act as the main point of contact for customers as well as Sales and Marketing teams, ensuring timely and effective support.
Deliver an excellent customer experience by resolving customer requests and queries as quickly and efficiently as possible.
Manage customer interactions with a strong focus on first-call resolution and proactive communication.
Build and maintain strong relationships with customers and internal stakeholders.
Collaborate closely with Sales representatives to provide full visibility of customer interactions and support customer needs.
Work with service specialists to resolve complex customer issues requiring deeper expertise or investigation.
Proactively manage exception-based tasks through the C4 platform to enhance customer satisfaction.
Ensure accurate and efficient order management in line with established processes and service standards.
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📌 Client Service Management Administrator (España)
🏢 Essity
📍 España