We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Here, you’ll play a key role in delivering exceptional user experiences, helping people get the most out of our products every day.
Join us on this journey to redefine resource management and change lives along the way.
~ This is a fully onsite position , based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts.

The Role As a Customer Support Specialist, you will act as the voice of Air Apps for our integral customer base, ensuring a high-quality and consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product feedback, and operational excellence.
This role also involves monitoring customer satisfaction, analyzing trends,



and helping shape strategies that enhance the overall user journey.
Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions
Generate and manage reports on customer experience metrics and satisfaction levels
Monitor trends and recurring issues to inform product and customer experience improvements
Contribute to customer experience strategies and initiatives that elevate service quality
Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
Manage multiple projects and priorities effectively in a dynamic environment
Approximately 3+ years of experience in customer support or a similar role
Proficiency in English; additional languages are a plus
Strong experience with Zendesk, social media platf

📌 Customer Support Specialist (España)
🏢 airapps
📍 España