Die Position Senior Business Product Owner AI & Knowledge Management The Role The Senior Business Product Owner (Sr BPO) delivers scalable, high-impact solutions and automated processes for general customer service. The Sr BPO steers agile teams, aligns stakeholders, and drives adoption to deliver business value. As Sr BPO AI & Knowledge Management you are responsible for advanced Service Knowledge Management solutions, centered around AI and AI-ready data pipelines. This role requires a blend of technological expertise and functional judgment to meet quality goals and the service community’s needs. Field experience in the Roche Diagnostics service business, or a comparable environment, is a major plus.
Product Strategy & Roadmap: Own the end-to-end product vision, translating field-user needs and business priorities into a strategic digital roadmap.
Architect scalable global use cases and identify automation opportunities to streamline technical service operations.
Data Strategy: Ensure data compliance, design platform-specific governance, and align with overarching standards.




Lifecycle & Delivery Management: Manage the complete product lifecycle from concept to deployment, ensuring on-time delivery while managing cross-program dependencies and risks.
Agile Team Leadership: Guide, mentor, and align multiple agile squads - including IT Solution Owners, Product Designers, and developers - toward successful delivery.
Partner with senior business leaders to align product strategies with corporate goals, and collaborate with IT/Architecture teams to ensure technical scalability.
Master’s degree in STEM or Economics / Business Administration, or equivalent experience; exhibiting excellence and fluidity on the intersection of business and technology. 5-10 years work experience in a high-tech, engineering, or service-oriented business.
Understanding of global field operations and service workflows is a distinct advantage.
RAG architectures, prompt engineering, vector databa

📌 Senior Business Product Owner AI (Barcelona)
🏢 Roche Holding
📍 Barcelona