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La position As a Customer Excellence & Digital Transformation Partner, you will play a key role within our Supply Chain organization, combining operational Customer Service responsibilities with a strong focus on digital transformation and process optimization. This is a hybrid position designed for someone who enjoys both hands-on operational work and contributing to a more automated, efficient, and customer-centric future.
You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes,



improve customer interactions, and support the transition from manual operations to digital-first solutions.
Key Responsibilities
Manage customer end to end order flow: order management, invoicing, pricing discrepancies, operational incidents and collecting activities within SAP and Order-to-Cash workflows
Provide customer support through phone and email while ensuring high-quality service and timely issue resolution
Coordinate with internal stakeholders across Supply Chain, Finance, Logistics, and Commercial teams to ensure smooth operations
Identify repetitive manual activities and contribute ideas to improve efficiency through automation, digital tools, and AI solutions
Support digital transformation initiatives by helping customers adopt online ordering, automated workflows, and more agile ways of working
Who You Are
Experience in Customer Service, Supply Chain, Billing, Order Management, or rel

📌 Customer Excellence (Barcelona)
🏢 Roche Holding
📍 Barcelona