At Amàre Beach Hotel Marbella , part of Resistente Group Hotels, beachfront luxury meets sophisticated design, vibrant live music, and exceptional gastronomy. Located just a five-minute walk from Marbella’s historic center, our recommended-for-adults resort features 236 meticulously designed rooms. To support our Guest Relations and Events team, we are seeking a guest-focused, detail-oriented Customer Service Assistant / Guest Relations Assistant (Ayudante de Atención al Cliente) in Marbella, Spain .
In this interactive role, you will elevate guest satisfaction and support event operations. Specifically, you will deliver personalized care to VIP guests, manage “Exclusive” check-ins, process guest feedback, create content for social media, and oversee banquet setups. By doing so, you will ensure an extraordinary experience across every shift.
Job Description: Customer Service Assistant (Amàre Beach Hotel Marbella)
Your Mission: Exceptional Hospitality & Guest Experience Support
Your primary goal involves driving guest satisfaction and event success across our adults-only resort.



To achieve this, you will deliver personalized care to VIP guests. At the same time, you will keep event staging and guest feedback logs well-managed. Therefore, you will handle Exclusive check-ins, process online guest reviews, drive extra service sales, and step in for the Customer Service Manager during their absence. As a result, you will eliminate service bottlenecks and protect our resort’s reputation for luxury hospitality.
Your Key Responsibilities:
- VIP Care & Check-In Management: Deliver personalized attention to VIP and guest-with-special-needs profiles. Furthermore, execute “Exclusive” service check-ins and step in for the Customer Service Manager during their absence.
- Reputation & Feedback Monitoring: Receive, track, and resolve guest reviews and complaints across online channels (Booking, TripAdvisor, Google) and offline logs. In addition, maintain the guest database accurately.

📌 Service Assistant (Marbella)
🏢 Amàre Beach Hotel Marbella
📍 Marbella