Responsibilities
Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
Translate data and insights into customer value, leading to increased service contracts and software subscriptions.
Collaborate with sales, distributors and business leads to identify new contract opportunities.
Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction.
Requirements
~ Bachelor's degree
~2 years of experience in customer success, renewals (ARR), and/or inside sales
~ Fluency in Dutch and English is required.
~ Additionally working proficiency in French or German
~ Experience increasing annual recurring revenue
~ Experience with Gainsight, Salesforce and PowerBI
~ Work experience in the manufacturing or automation industry.
~ Experience with SaaS, subscription, and service business models.
~ Strong organizational and time-management skills
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📌 Customer Success Manager, Dutch, French, German (Barcelona)
🏢 Jobtailor
📍 Barcelona