Service Delivery Manager – PEGA ADM English Required | Hybrid (2 Days per Week from Madrid Office)
Are you a delivery leader passionate about driving operational excellence, managing high-performing teams, and delivering outstanding business outcomes?
At Cognizant Spain, you'll join a collaborative and international environment where you'll lead strategic PEGA ADM services, drive innovation, and help shape the future of service delivery.
Why choose us? LEADERSHIP & IMPACT Take ownership of end-to-end PEGA ADM delivery, leading maintenance, enhancements, and platform evolution initiatives.
TEAMWORK Work alongside experienced professionals in a collaborative and supportive environment.
INTERNATIONAL EXPOSURE Partner with integral teams and stakeholders across different geographies.
CAREER GROWTH Develop your leadership, delivery, and PEGA expertise through challenging projects and continuous learning opportunities.
Other Benefits
Permanent contract
Restaurant tickets
Referral program
Competitive salary and benefits package
Hybrid working model (2 days per week from the Madrid office)




What will make you successful in this position? Mandatory
Experience as a Service Delivery Manager, Engagement Manager, or similar leadership role within Application Development & Maintenance services.
Strong experience managing end-to-end delivery, governance, stakeholder relationships, and service performance.
Knowledge of PEGA platforms and delivery models.
Experience managing delivery financials, resource planning, staffing, and delivery optimization.
Proven track record managing SLAs, KPIs, KRAs, and service quality.
Strong risk management, problem-solving, and decision-making skills.
Experience leading distributed teams in international environments.
Excellent communication and stakeholder management skills.
Professional level of English.
Desirable
PEGA certifications or previous PEGA delivery experience.
Experience implementing AI and GenAI-driven delivery improvements.
Knowledge of

📌 Services Delivery Senior Manager (Comunidad de Madrid)
🏢 Cognizant
📍 Comunidad de Madrid