Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.
We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. As a Sales Engineer you’ll play a vital role in shaping the next era of customer engagement. Your expertise will help leading brands build powerful, people‑first experiences driving measurable impact across every interaction.
Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value.
Drive Technical Strategy Through the Sales Cycle: Own the end‑to‑end technical engagement, from qualification and design through pilot execution, ensuring each solution aligns with customer goals and compliance standards.
Architect secure,



scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation.
Collaborate & Influence: Work cross‑functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go‑to‑market strategy.
Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time‑to‑resolution) to demonstrate ROI and inform continuous improvement.
Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.
5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments.
~ Strong knowledge of web/scripting technologies and SaaS architectures.
~ CCaaS, Cus

📌 Sales Engineer Commercial Engineer (All)
🏢 Zendesk
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