Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Support the disputed invoices process in collaboration with finance and credit collection




Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.Strong Excel skills appreciated
Fluent in English & Spanish
Demonstrates expertise in end-to-end order management, customer relationship management, and effective communication with stakeholders. Customer Relationship Management
SAP Experience
Salesforce.Fluent in English & Spanish
ATS Optimization Keywords
Inventory Management
Excel Proficiency
Data Entry
Performance Review Preparation
Customer Service
Packaging
SAP
Salesforce.

📌 Customer Service Advisor (Comunidad Valenciana)
🏢 Jobtailor
📍 Comunidad Valenciana