Responsibilities
Supporting our Health Information products in Spain and Colombia
Provide second level support to internal and external customers
Be a subject matter expert on our HIS systems
Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions
Liaising with our development team on upgrades, maintenance, hotfixes
Offering ongoing support and training to customers
Requirements
Bachelor’s Degree or higher AND relevant job-related experience
Minimum 3 years proven track record in customer support and technical implementation
Excellent language skills in Spanish and English. Having Portuguese would be beneficial but not compulsory.
System operations, including monitoring, logging, and troubleshooting
Software Development Lifecycle processes
Current, valid Driver’s License
Excellent customer facing communication skills.
Coding experience.
Healthcare background.
Certifications & Qualifications
Bachelor’s Degree
valid Driver’s License
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📌 Senior Engineer/Support Engineer (Madrid)
🏢 Jobtailor
📍 Madrid