Reservations & Groups Team Leader (Sales-Focused)
Barcelona | Central Reservations | Full-time | Monday–Friday
Join Generator
At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.
Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives integral revenue growth.
We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.
This Is Not a Traditional Team Leader Role
This role goes far beyond operational supervision.
You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.
You will:
- Lead and develop high-performing reservations sales teams
- Drive conversion, revenue growth, and upselling performance
- Coach agents to move beyond “order taking” into proactive selling




- Manage and optimise relationships with outsourcing partners
- Work closely with Revenue, Sales, and Operations teams
- Influence commercial performance across multiple European markets

What You’ll Own
- Lead the daily operations and performance of the Groups & Reservations team
- Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
- Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
- Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers
- Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations
- Coach and develop agents through regular feedback, training, and performance management
- Ensure enquiries are proactively followed up and converted into confirmed business
- Support complex negotiations and high-value group opportunities
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📌 Reservations & Groups Team Leader (Barcelona)
🏢 Generator Hostels
📍 Barcelona