Responsibilities
Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.
Act as the primary point of contact for the client for all types of requests.
Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
Monitor and improve customer satisfaction.
Handle all customer requests, informing management and impacted teams.
Support clients during audits.
Act as interface between customer requests and internal departments.
Participate in internal meetings related to managed accounts.
Provide on-call support as Head of Customer Success.
Identify cross-sell/up-sell opportunities.
Requirements
Proven experience in customer relationship management within data centers.
Managing Key Accounts




Strong listening and needs analysis skills.
Ability to coordinate and manage projects and external service providers.
Project management capabilities.
Proficient with standard office tools.
Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
Excellent verbal and written communication skills.
Strong customer service mindset, diplomacy, and attention to detail.
Ability to simplify technical topics for various audiences.
Experience managing a technical client portfolio.
Proficient with ITSM and CRM tools.
Fluent in Local language; Fluent in English.
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📌 Senior Strategic Customer Success Manager (Madrid)
🏢 Jobtailor
📍 Madrid