Description
Experience the power of a game-changing career Passionate about finding your next big opportunity? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will:
• Handle incoming customers contacts (via telephone, email,



chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues initially with Mentor
• To follow all the processes and procedures of the project
• Ensure contractual SLA is maintained
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projects where requested
• To understand and comply with administrative duties including holiday, sickness and overtime
• To attend regular Team Meetings
• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
Requirements
Your qualifications We em

📌 Customer Service Representative (España)
🏢 Concentrix Spain
📍 España