We’re here to help make tech reliable, affordable, and better than new . We're a general marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Turns out refurbished tech is way better for the planet than new. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Back Market runs on data. Every insight we surface, every model we build, every anomaly we catch is a step toward making refurbished tech the world's obvious choice — not the alternative.
Our Data, Analytics & Insights team is expanding, and we're opening three analytical ownership roles at once: Strategy & Commercial, Customer Care, and Shipping & Logistics.
Wherever you land, you'll own a domain end-to-end — from the data model to the boardroom decision. YOUR MISSION (IF YOU ACCEPT IT) Customer Care Analytics
Own the measurement of customer satisfaction across all care channels — diagnosing root causes,



quantifying downstream impact on retention, and delivering insights that improve operations
Build evaluation frameworks for AI-powered care tools (chatbots, automated resolution, agent assist) — measuring deflection rates, resolution quality, and cost-per-contact
Translate care contact patterns into product root-cause insights that directly reduce Contact Rate and improve Perfect Order Rate
Own your analytical domain end-to-end — from data model to decision, you're the go-to person
Partner directly with senior leadership — not just delivering analyses, but shaping the questions we ask
At Staff level: mentor junior analysts and raise the bar for how the team approaches problems
Data Warehouse: Google BigQuery
Visualisation & BI: Omni, Amplitude
Languages: SQL (essential), Python (very useful)
Care tooling: Zendesk, Intercom
Experimentation: A/B testing and incrementality frameworks
Strong SQL proficiency and co

📌 Senior/Expert Data Analyst (España)
🏢 BackMarket
📍 España