B2B Customer Support Advisor - (French speaking) - Onsite - BM01Applylocations: ESP Barcelona - C/ de la Selva de Mar, 129time type: Full timeposted on: Posted Todayjob requisition id: R Job Title:B2B Customer Support Advisor - (French speaking) - Onsite - BM01Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a B2B Customer Support Advisor you will be part of our team of game-changers who are powering the brands of the future.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do,



we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a B2B Customer Support Advisor on our team, you will:Main tasks* Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained* Escalate potential service issues* To follow all the processes and procedures of the project* Provide cover for other Agents in their absence, either within the same team or across teams* Liaise with Supervisors/ Mentors on specific projects where requested* To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner* To attend regular Team Meetings* To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYour qualifica

📌 B Customer Support Advisor (España)
🏢 Convergys
📍 España