Join us as our next, Customer Experience Specialist, Perfumery, and play a key role in delivering an outstanding customer experience by connecting customers, sales, logistics, and planning in a fast-paced integral environment. Bring your French, SAP, and problem-solving skills to a company where you'll drive operational excellence, build lasting customer relationships, and grow your career while helping bring progress to life.
Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)
Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
Monitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards.




Build an excellent customer relationship
Analyze and define action plans to improve customer service for defined accounts
Flexible work-time arrangements
This role requires +2 years´ experience in supply chain, logistics or a related function and at least 1 year of customer service experience.
Bachelor's degree in supply chain management, logistics, business administration or a related field.
SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valuated.
Fluency in English and French is a mandatory
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. And if you have a disability or need any support through the application process, we're here to help - just l

📌 Customer Experience Specialist (España)
🏢 dsm-firmenich
📍 España