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Private Clients Manager Madrid, ES, 28232
Full Time
We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether
Part of The Bicester Collection,Las Rozas Village does not do ordinary. Set along peaceful boulevards just 30 minutes from Madrid, our open-air, pedestrianised Village is home to more than 100 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Retail team is hiring a Private Clients Manager.
The role
As part of our Private Client Services team, the Private Clients Manager plays a key role in shaping high-value client relationships and delivering a truly personalised luxury journey.
You will own and develop a dedicated portfolio of high-value clients (VIC), driving qualified visits and sales through proactive engagement and relationship-based clienteling.
You will act as both a commercial driver and experience curator, combining sales mindset with an elevated hospitality approach to deliver truly memorable and bespoke experiences.
Location:



This role is based on-site in Las Rozas Village
Startingminimumsalary: €42,250
Whatyou'llbe doing
A few of the key responsibilities in this role:
Client Portfolio Performance — Take full ownership of a high value client (VIC) portfolio, driving revenue growth through proactive outreach, structured clienteling activity, and the acquisition of new high-potential profiles to generate qualified visits and repeat behaviours
Private Client Experience — Personally host clients throughout their journey, delivering bespoke experiences such as private appointments, fashion workshops, and exclusive activations through storytelling, styling expertise, and tailored recommendations
Concierge & Benefits Activation — Leverage concierge services, events, and client benefits to enhance engagement, build long‑term loyalty, and maximise client lifetime value
CRM & Data Management — Maintain accurate and up-to-date client profile

📌 CRM - Client Services Director (España)
🏢 The Bicester Collection
📍 España