We are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to‑end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements.
You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA.
Deliver exceptional customer service to internal and external stakeholders.
Manage customer complaints and service escalations through closure.
Collaborating with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements.
Support customer-focused initiatives that improve service levels, communication, and operational excellence.
Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance.
Customer-focused,



empathetic, and service-oriented.
A customer-focused that improve service levels, communication, and operational excellence.
Comfortable navigating multiple systems, processes, and priorities simultaneously (SAP, SFDC, AWS)
Bachelor's degree, HBO degree, or equivalent level of professional experience.
Minimum 3 years of experience in Customer Service, Export Administration, Logistics Coordination, or a related field.
Professional proficiency in English, Dutch (written and spoken) any other EU language will be considered a plus.
Good working knowledge of Microsoft Excel, TMS, SAP, SFDC
The below salary ranges apply only to candidates who are located in Italy and employed under Italian local terms and conditions.
The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, adaptable spending accoun

📌 Remote Working Customer Service Representative (España)
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