Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere
Responsibilities
Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
Ad-Hoc Operations:



Tackle additional tasks as needed in a dynamic, fast-paced environment.
Qualifications
~ C2 level of Italian and C1 level of English.
~1 year experience in customer service or support roles.
~ Good communication and organizational skills with attention to detail.
~ Motivated and able to work independently with guidance.
~ Bachelor’s degree in Business or related fields is beneficial.
~1 year experience in compliance or verification is welcome.
~ Awareness of home services industries (e.g., plumbing, electrical) is a plus.

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals.
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Underst

📌 Italian Speaking Customer Support Specialist (Barcelona)
🏢 Jobtailor
📍 Barcelona