The Service Transition Manager will play a pivotal role in ensuring the smooth and efficient transition of all aspects of service change, deriving from a programme of projects and workstreams. You'll coordinate all related activities, from the stage where a project is fully owned by the Projects Team, through transition, to Service Management, where BAU support services are delivered by a variety of teams. You'll collaborate with a number of colleagues and stakeholders to define a process to transition services with minimal disruption to business operations.
Establish, document, and communicate the Service Transition process and strategy across the organisation
Provide guidance, training, and mentorship to colleagues involved in Service Transition activities
Ensure regular communication with project stakeholders, and those invested in the status of a project, throughout the project and transition lifecycle
Ensure that the Service Delivery Team are engaged throughout, should changes to the Service Catalogue need to be made
Collaborate with the wider Service Delivery Team,
to ensure the relevant Change Requests are raised when changes to services are implemented, the relevant Known Error records are created to document known bugs and workarounds, and for any other activities that may need to be completed
Inform the Asset and Vendor Management Team of any changes to assets and vendor details, to ensure that the CMDB is updated accordingly
Relationship Management:
Establish and maintain excellent relationships with business stakeholders to aid smooth transition, acting as the primary interface for Senior Management for Service Transition activities and resources
Engage with the Projects Team on a regular basis to align Service Transition activities with business objectives
Document Management:
Develop comprehensive transition plans, encompassing timelines and requirements (people, test environments, hardware, etc.)
Oversee the creation, and reviews, of documentation rel
📌 ITIL Service Manager (Málaga)
🏢 Hiring
📍 Málaga