Account Executive – Spain & Portugal
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. To achieve this, we're in search of a successful Account Executive with a proven track record in B2B sales preferable with AI-sales experience. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact.
Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long‑term strategic partnerships.
Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of Spanish and Portuguese existing clients.
Demonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction.
Lead complex, value‑centric sales cycles, including multi‑month deals with proof of concept stages, particularly with customers generating significant revenue.
Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.
Experience in cloud/software B2B / AI sales or solution engineering, with a minimum of 4 years of experience and a proven track record of exceeding sales targets.
Expertise in navigating complex sales cycles and renewals, i