We’re seeking a proactive, highly strategic, and driven Senior Customer Success Manager to join our EMEA Customer Success team. As a Senior CSM, you will collaborate closely with the Product, Engineering, and Sales teams to ensure a smooth, rapid implementation process that aligns the hotel's desired outcomes with our product’s capabilities. Beyond managing your own book of business, you will act as a leader within the region, coaching other customer success team members and collaborating on building scalable processes and workflows needed to onboard our highest-value accounts. Team Leadership & Mentorship: Help coach and develop other members of the EMEA customer success team, sharing best practices and elevating the team's overall performance.
Process Optimization: Collaborate with the Director of Customer Success, the Customer Success Implementation Team Lead, and EMEA Product teams to implement new onboarding processes and specialized workflows tailored to the needs of strategic accounts in the EMEA region.
Lifecycle & Account Management:



Act as the dedicated Customer Success Manager once accounts are live. Experience: 5+ years of Customer Success experience in a SaaS environment, with a proven track record of managing enterprise or strategic accounts.
Complete fluency in both Spanish and English (written and spoken) is mandatory.
Bachelor’s degree or equivalent.
Data Literacy: Ability to manage KPIs and translate complex metrics into data stories, leveraging insights to identify and call out strategic and commercial opportunities during pilot phases.
Hands-on experience with customer success, CRM, and AI platforms. Experience using Gainsight, Salesforce, and Claude is highly valuable for managing complex implementations and automating workflows.
Project Management: Exceptional ability to manage multiple complex implementation timelines, technical requirements, and cross-functional dependencies.
Relationship-Building: Strong capability to drive executive-level a

📌 Customer Success Manager (Barcelona)
🏢 Canarytechnologies
📍 Barcelona