B2B Customer Support Advisor - (English speaking) - Onsite - BM01Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a B2B Customer Support Advisor you will be part of our team of game-changers who are powering the brands of the future.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.As a B2B Customer Support Advisor on our team,



you will:Main tasks* Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained* Escalate potential service issues* To follow all the processes and procedures of the project* Provide cover for other Agents in their absence, either within the same team or across teams* Liaise with Supervisors/ Mentors on specific projects where requested* To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner* To attend regular Team Meetings* To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Concentrix is a great match if you:* Are native in English* Previous experience in a similar position and industry* Basic sales skills, upselling and cross-selling* Good disposition to work in a customer service environment* Working knowledge

📌 B Customer Support Advisor (Barcelona)
🏢 Convergys
📍 Barcelona