Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.
As one of our Operations Executives, your responsibilities will include but not be limited to the following. In brief, the role is similar to a hotel Front Office position, but within a remote hospitality environment.
Liaising with guests before, during and after stay, by e-mail, WhatsApp and telephone.
Arranging some extra services such as airport transfers and at-home massages.
Coordinating special guests requests with the local staff in our destinations.
Overseeing arrival management, ensuring all guest registrations are completed and followed up when needed.
collecting extra money if needed,



liaising with them in case of damages.
Creating and updating extra‑service processes.
Keeping destination pages up to date with new recommendations (restaurants, activities, etc.).
Office address: You would work every other weekend and have days off during the week in lieu.
We have a versátil home office policy: with us, you'll work at the office two days per week (Tuesdays and Wednesdays) - the rest of the time, it's up to you.
Video interview with our Operations Manager & Operations Supervisor
You have at least 2 years of experience working at the front office of a 4* or 5* boutique hotel.
You speak and write English and French perfectly.
You have worked with Mews before, our amazing Property Management System.
You have experience working in operations at a short-term rental company.
You speak Spanish or any other language.
Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.

📌 Operational Resilience Manager (Barcelona)
🏢 Emerald Stay
📍 Barcelona