Application - Support & Development Engineer (L2)
Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

JOB DESCRIPTION

As a Support Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50 advanced incident resolution and 50 development of small features, internal tools, and automations, with the goal of increasing the support teams technical autonomy.

TASKS
- Support (50 )
- Resolve advanced L2 tickets: database usage, SQL queries, source code review
- Investigate complex incidents, access the code, and understand how it works
- Apply targeted code changes to resolve incidents
- Standard ticket management: validate, qualify,



and track incidents through to resolution
- Provide second-line support to users and other support teams
- Manage and maintain product catalog/taxonomy attributes across internal platforms
- Modify and administer Freshdesk at the scripting/code level
- Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50 )
- Create endpoints for the teams internal platforms and tools to streamline manual L3 tasks
- Fix bugs and handle small development tasks across the teams product scope (PHP and/or .NET)
- Build internal support tools
- Develop AI-powered tools for Support (MCP projects)
- Contribute ideas and prototypes for applying AI to support processes

MUST HAVE skills
- Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
- Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreS

📌 Application - Support & Development Engineer, hibrido (España)
🏢 Veepee
📍 España