PULSE & Network Customer Manager
To advance the development of an open industry platform for the placement and administration of International Programs, Swiss Re Corporate Solutions established an incubator to develop and bring to market tech solutions for brokers and carriers. This incubator has developed the PULSE Network proposition, a combined offering of a state-of-the-art SaaS application (PULSE), fronting network access and risk pooling as a comprehensive service, aiming to reduce the barriers to entry to the International Program market.

The International Programs Operations team is seeking a dynamic, proactive and client-focused person to deliver solutions and services meeting our corporate customers needs, while fostering long-lasting partnerships, as well as driving excellence in service with internal stakeholders.

As a PULSE Network Customer Manager you will focus on ensuring our partners have the appropriate level of support, you will familiarize with policy implementation across the network of Swiss Re Corporate Solutions,



contract renewal and customer management by working closely with many internal departments and external partners.

This role offers the opportunity to leverage your insurance experience in a new and exciting way, to bring something different to the market and support us in our mission to reduce the inherent friction in the delivery of

Develop a deep understanding of customers needs and translate them into executable opportunities to provide relevant solutions and services.
- Leverage data analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers.
- Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances.
- Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the

📌 PULSE & Network Customer Manager, Madrid (España)
🏢 Swiss Re
📍 España