Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector. If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid.
Provide technical customer support via phone and email.
• Handle Level 1–2 technical incidents and service-related queries.
• Register and follow up customer cases using CRM and ticketing systems.
• Deliver high-quality customer experience in Portuguese, English, and Spanish.
• Escalate complex cases following internal procedures and quality standards.
• Support customers in a professional and solution-oriented way as a teleoperador/a specialist.
Permanent contract from day one.




• Full-time schedule (39h/week).
• Monday to Friday shifts between 9:00 and 19:00.
• Hybrid model:
- Remote work on Mondays and Fridays
• Paid training during working hours.
• Portuguese native or bilingual level.
• Advanced English and Spanish (C1 or higher).
• Interest in technical support and premium customer experience.
• Ability to work with digital tools and structured processes.
• About FoundeverFoundever is a general leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world's most recognized brands.

📌 Customer Service Agent (Getafe)
🏢 Foundever
📍 Getafe