Service Operations Specialist Inscríbase veloz, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto. Key Responsibilities (1) Service Operations Management - Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints. - Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience. (2) Service Channel Management - Manage and optimize offline service channels, such as 2B/2C on-site repair, postal-repair, etc. - Monitor and analyze the performance of offline service channels, improve service quality. - Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory. (3) Data Analysis and Reporting - Collect and analyze data related to offline services, including service KPI and customer satisfaction to support decision-making. - Generate regular operational reports and present updates on service performance and improvement outcomes to management.



- Provide optimization recommendations based on data analysis and drive continuous service improvement. (4) Cross-functional Collaboration - Work closely with product development, marketing, and sales teams to ensure alignment between services and overall business objectives. - Participate in cross-functional projects, coordinate resources, and resolve collaboration issues to ensure smooth project execution. (5) Budget Management - Develop and manage the budget for offline service operations, ensuring efficient allocation and utilization of resources. - Monitor budget execution and adjust allocations as needed to achieve operational goals. Qualifications - Bachelor's degree or above, preferably in Marketing, Management, Telecommunications Engineering, Computer Science, or related fields. - At least 1 year of experience in offline service operations management; Familiarity with the offline service market

📌 Eu - Service Operations Specialist (Madrid)
🏢 OPPO
📍 Madrid