We are looking for a talented and enthusiastic Customer Loyalty Member to join our Customer Services Team.
The main KPI to evaluate our performance is the satisfaction survey score, and by improving this score we will contribute to have a positive impact of NPS.
Acknowledge and resolve customer complaints and incidents within established Service Levels
Act as a liaison between customer service platforms and internal stakeholders.
Provide feedback to enhance the efficiency of customer service processes.
Follow up on surveys related to resolved incidents or complaints.
These are some of the qualities that we value the most for this role.
Have strong analytical skills and take decisions based on data and facts.
Are creative and a pro-active out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more
Health insurance. In addition, you will enjoy our versátil remuneration model,



through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and

📌 Customer Care Agent (España)
🏢 Ing Bank Nv Sucursal En España
📍 España