At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platfor m, we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact.
Now, we’re looking for a Customer Success Manage r who wants more than “account management”.
Someone who understands that customer success = growt h. You won’t just “support customers”. Lead onboarding, deployment and adoption programs
Ensure each customer has a clear success plan in place
Partner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer’s architecture.
Manage multiple customers simultaneously, each at different lifecycle stages
Elevate the Customer Success function
Create and improve onboarding and training materials
4+ years of experie nce in Customer Success with in B2B enterprise S aaS (ideally in communications, CPaaS,



or similar environments)
~ Excellent communication skills in English and Span ish across phone, email, LinkedIn and live professional conversations
~ Permanent contr act within a solid and growing international CPaaS company, with long-term vision and stability
Base salary + performance-based incenti ves, linked to customer growth and portfolio development, pa id quarte rly with clear and transparent criteria
Healthy performance cultu re: ambitious goals wi th moderate press ure, realistic expectations and strong managerial support
High-quality leadership and close managem ent, focused on guidance, feedback and professional development
Our platform already supports companies like Carrefour, Bankinter, LG and Securitas D irect, delivering over 1 billion messages pe r day — and we’re just getting started.

📌 Customer Success Manager English-speaking (Madrid)
🏢 Hanbai.io
📍 Madrid