As large enterprises invest in Adobe, we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions. Our Technical Account Managers (TAMs) build, develop, and maintain one-on-one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality. We are looking for a technical candidate with a solid background in development, consulting, and support. The candidate must have proven customer-facing and relationship management skills. The TAM will provide proactive services, advice and mentorship. They will act as the customer’s technical advocate within Adobe. This role will work with Customer Success Management, support, consulting, Tech-Ops, and engineering teams at Adobe. The goal is to ensure technical inquiries are answered promptly to meet project timelines and requirements. Excellent proficiency in both written and oral English communication is mandatory.
Delivery of pro-active and preventative services
Onsite and roll-out support
Coordinating/driving customer technical issues with support/engineering/consulting
Regular service reviews
Bachelor’s Degree in related field of the technical industry or equivalent experience
Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles
Excellent command of written and spoken English is required, with knowledge of an additional EU language considered a plus
Professional demeanor, ability to collaborate with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs.
Ability to analyse complex enterprise software/infrastructure issues (Java, web-server, network, OS, DB/SQL)
Customer-facing experience in enterprise projects, working knowledge of development methodologies and tec
📌 Technical Account Manager (España)
🏢 Adobe
📍 España